Onboarding and Support

Get instant answers, guided help, and expert support whenever you need it—so your team can stay focused on delivering transport services.

1,000+ happy users

Trusted by Australian community transport providers for 29+ years

Instant Answers with Our AI-Powered Help Centre

Find solutions in seconds—without waiting for a ticket response.

Support Your Way

Self-Service Resources

Learn at your own pace.

Help articles

How-to guides

FAQs

Training & Onboarding

Get your team up to speed quickly.

Staff onboarding

Product walkthroughs

Best practice guidance

Ticketed Support

Talk to real experts when needed.

Log support requests

Phone support for urgent issues

Fast response times

Continuous Updates

Stay informed and confident.

Release notes

New feature guides

Ongoing improvements

Instant Answers with Our AI-Powered Help Centre

Find solutions in seconds—without waiting for a ticket response.

Smart search and AI suggestions

Find answers quickly with intelligent, guided results.

Step-by-step tutorials

Follow clear instructions to complete tasks with confidence.

Feature walkthroughs

Learn how TRIPS works with simple, practical examples.

Always available AI help, 24/7

Access support AI guides anytime your team needs help.

Transport Software Support Features

Complete help and training for Australian community transport providers.

Community transport help centre

TRIPS support Australia

AI-powered Brainfish knowledge base

Self-service help articles

Ticket-based support system

Product documentation

Release notes and updates

Training and onboarding guides

What Our Client Say about Our services

It is fantastic value – the amount of time and money we have saved is phenomenal. We couldn’t have grown to our current level without it. It’s so much quicker for our team which means happier clients for us and for our member organisations. The support from the Trips team is fantastic – they are always available, get back to us and answer any queries we have.”

Sandra Sutherland

Transport Services Manager, Volunteering Gold Coast

It is fantastic value – the amount of time and money we have saved is phenomenal. We couldn’t have grown to our current level without it. It’s so much quicker for our team which means happier clients for us and for our member organisations. The support from the Trips team is fantastic – they are always available, get back to us and answer any queries we have.”

Sandra Sutherland

Transport Services Manager, Volunteering Gold Coast

It is fantastic value – the amount of time and money we have saved is phenomenal. We couldn’t have grown to our current level without it. It’s so much quicker for our team which means happier clients for us and for our member organisations. The support from the Trips team is fantastic – they are always available, get back to us and answer any queries we have.”

Sandra Sutherland

Transport Services Manager, Volunteering Gold Coast

We’re Here When You Need Us

Access expert support, training, and resources to keep your transport operations running smoothly.

All-in-one transport management designed for organisations delivering health, disability, and community transport services—built for Australian compliance from day one.

Unit 12/1A Ken Tubman Dr, Maitland NSW 2320